Privacy Policy and Data Protection

Effective Date: January 24, 2025
Version: 1.0

1. Introduction

Welcome to Eiffels AI, a product developed by Insynergi Oy. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our plugin for WhatsApp and other messaging platforms, website (https://eiffels.ai), and associated applications and integrations.

Contact:
Address: Lapinlahdenkatu 16, 00180 Helsinki, Finland
Website: https://eiffels.ai
Email: support@eiffels.ai
Phone: +358 40 7371010

2. Information We Collect

2.1 Information You Provide to Us

• Sign up for an account or subscribe to our Services
• Communicate with us via email, WhatsApp, Telegram
• Submit forms or use support tools

This may include:

• Contact: name, email, phone
• Business: company name, industry
• Payment: billing details, transactions

2.2 Information Collected Automatically

• API tokens and IDs
• WhatsApp data (group chats, user data)
• Usage data: timestamps, page visits, feature usage
• Device: IP address, OS, browser, identifiers
• Cookies and tracking technologies

2.3 Other Data Sources

• Invoices and addresses
• Emails, location, browsing habits
• Payment info

3. How We Use Your Information

• Provide AI results (accuracy is user’s responsibility)
• Improve product quality and UX
• Autofill info, reduce manual work
• Marketing and analytics
• Support and technical help
• ERP/API integration (at user’s risk)
• AI Marketplace features
• Data collection from public sources (RPA)
• Risk mitigation — not liable for indirect damages

4. User Rights and Consent

• Access / correct / delete data
• Withdraw consent at any time
• Contact: support@eiffels.ai

5. Data Sharing and Third Parties

• Meta (WhatsApp): for messaging
• Microsoft Azure: data storage, compliance
• OpenAI: AI model processing

6. Data Security

• Encryption: AES-256 at rest, TLS 1.2/1.3 in transit
• Access Controls: RBAC, MFA
• Audits: Regular security and compliance testing

7. Data Protection Officer

Name: Dmitry Ivanov
Email: dmitrii@eiffels.ai
Phone: +358 45 78340710

8. International Data Transfers

Data may be stored outside your country. We use SCCs and encryption to stay compliant.

9. Legal Basis for Processing (GDPR)

• Consent
• Contract performance
• Legal obligations
• Legitimate interests

10. Children’s Privacy

We do not knowingly collect data from users under 16. Any such data will be deleted.

11. Updates to This Privacy Policy

We may update this Privacy Policy. Changes will be communicated via email or WhatsApp.

12. Target Audience

Construction companies and entrepreneurs in related industries (primarily in Finland).

13. Contact Us

Insynergi Oy — Lapinlahdenkatu 16, 00180 Helsinki
Email: support@eiffels.ai
Phone: +358 40 7371010