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WhatsApp-First Enterprise Operations Intelligence

Systems are structured.
Communication isn't.

Book a 30-min walkthrough
Capture what your team sends AirLayer understand · structure Route · measure where it lands
Voice note
Site photo
Group chat
Field form
Inbound call
CRM 2 streams
CMS 1 stream
SAP 2 streams
ERP 2 streams
BI 1 stream
Official Partner of
Meta Microsoft
50+ languages Made in Finland

Problem

Messy real-world communication

  • Late operational updates
  • Voice notes nobody transcribes
  • Photos lost in chats
  • Manual reporting delays decisions
  • No view of what is happening

Solution

Clean records in your systems

  • Cases, tasks and alerts created instantly
  • Voice automatically transcribed, classified and routed
  • Photos attached to the correct report
  • Reports and KPIs updated in real time
  • A live view of what is happening

The gap isn't data. It's how data enters your business.

Resolution

One voice note,
traced end to end.

CRM owns records. ERP owns processes. BI owns analytics. None of them turns a conversation into any of the three. Nothing below is retyped or summarised by a human.

Source

  1. 01 Understand
  2. 02 Structure
  3. 03 Route
  4. 04 Measure
WhatsApp · Site foreman · BL-04 0:47 · pt-PT

Nobody listened to this Extracted into your own fields Delivered to systems you already run Nobody chased the update

…estamos no BL-04, o hidráulico da grua está a verter outra vez, parei a equipa — seis homens à espera. Precisamos do kit de vedantes hoje ou perdemos a betonagem de amanhã…

site
BL-04
asset
crane_02.hydraulic
crew_idle
6
issue
leak · recurring
part
seal_kit
blocks
pour · +1d
  • SAP work order WO-48213
  • CRM case · site BL-04
  • Ops alert · high
  • + whatever else owns this record

Message to work order 38s

Manual admin time
Nobody types, nobody transcribes
Report consistency
Your schema on every channel
Lost information
Nothing gets stuck in a chat

A call, a photo, a form or a group chat takes the same four steps. Field names are your existing schema and the destinations are your existing systems — AirLayer keeps no record model of its own and favours none of them. The trace above is illustrative.

Why Eiffels

Not another chatbot.
Your systems stay as they are.

A chatbot gives you an answer. Eiffels puts that answer into CRM, CMS, SAP, ERP and BI as a record those systems own.

  • No second database
  • Nothing to migrate
  • Nothing to replace

Industries

Built for
real-world industries.

Integrations

Plugs into the systems you already run

Signals in. Structured records out.

Sources

  • WhatsApp
  • Microsoft Teams
  • Outlook
  • Slack

Systems of record

  • SAP
  • Oracle
  • Salesforce
  • HubSpot
  • Zendesk
  • Power BI
  • SharePoint

Start where your teams already communicate

Connect WhatsApp, workers, customers, dealers, and subcontractors to your enterprise systems. Capture → Understand → Structure → Route → Measure.

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  • EU data residency
  • GDPR-aligned
  • ISO-ready architecture
  • Encrypted in transit & at rest

Frequently asked

Common questions

What is Eiffels AI?
Eiffels AI is the AI layer for enterprise operations. It connects WhatsApp, voice, forms, and field updates with CRM, CMS, SAP, ERP, and BI systems via AirLayer.
Which integrations are supported?
CRM, CMS, SAP, ERP, Power BI, dealer portals, internal databases, email, WhatsApp dealer groups, custom APIs, and RPA fallbacks.
Is it secure?
Yes. Eiffels AI supports flexible hosting (Azure-ready, regional and client-cloud options), role-based access, audit trails, and a compliance-ready architecture.
How do we get started?
Book a demo. We tailor a 30-minute walkthrough to your industry and integration landscape.