AirLayer —
the AI layer for enterprise operations

How AirLayer works

Capture, understand, structure, route, measure

1. 01

   Capture

   WhatsApp, voice notes, forms, photos and group chats arrive through native channels and APIs.

2. 02

   Understand

   Intent, language, sentiment, urgency and the action required — read against your domain, not in general.

3. 03

   Structure

   Raw input becomes typed records with IDs, fields, statuses and timestamps that match your schema.

4. 04

   Route

   Records dispatch to CRM, ERP, BI, ticketing or alert channels, each carrying its audit trail.

5. 05

   Measure

   Response rate, turnaround, recurrence, manual effort and risk signals come back live, not monthly — into the next 01.

Under the hood

Built for enterprise reality

Multilingual by default

Crews write in the language they speak on site. Transcription, translation and summaries are set up once; the office reads its own.

Real-time

Classification and routing happen as the message lands, so a safety report reaches the right person while it still matters.

Modular

Adopt one capability at a time — group intelligence, flows, call bots — and add the next once the first carries real traffic.

Use cases

What teams run on it
today.

• Construction daily logs

  Crews submit a short log via WhatsApp; PMs see structured records with photos and locations.

• Shift handovers

  End-of-shift summaries from line supervisors become OEE-ready records in your MES.

• Renovation job tracking

  Quotes, change orders and progress photos stay tidy across crews, suppliers and homeowners.

• Tenant work orders

  Tenant messages turn into tickets in your CAFM with category, photos and an SLA timer.

• Safety & near-miss

  A short WhatsApp flow puts every incident into your EHS system with an audit trail.

• Inspections

  Branching checklists with photo evidence, validated against policy.

• Customer success signals

  Sentiment, churn cues and renewal triggers extracted from customer chats into your CRM.

• Dealer-network NPS

  WhatsApp surveys to end customers, structured into the OEM system — with detractor escalation.

• Receipt & invoice capture

  Snap a receipt, get a posted ERP entry — VAT-aware, duplicate-safe, multi-currency.

• AI inbound triage

  Voice-first AI greets, classifies and routes every call with full transcript and summary.

• Voice-note tickets

  Field voice notes transcribed and turned into structured tickets.

• Cross-language teams

  Crews write in their language, the office reads in its own — messages and summaries translated.

Security & control

Enterprise-grade
by default.

Hosting

EU region by default, on Microsoft Azure.

Access

Role-based across tenants, teams, projects and integrations — owner, manager, worker, accountant.

Audit

Every signal traceable from capture to the enterprise action it produced.

Compliance

GDPR-aligned by design, EU data residency, contractual DPA.

Encryption

Traffic and stored records are encrypted in transit and at rest; keys held in managed key storage.

Isolation

Each workspace is scoped at the data layer, so one customer never reads another’s records.