Flow Interfaces — forms that feel like a chat, behave like a database
WhatsApp-native NPS, incident reports, timesheets, daily logs, inspections and customer feedback. No app to install — just a conversation that becomes a structured record.
Legacy forms are built for desktops and remembered by no one. Field, frontline and customer-facing teams skip them — so the data your enterprise systems need never arrives.
Conversational flows running natively in WhatsApp (and other channels). The user sees a chat; AirLayer sees a structured form with validation, branching, photo capture, voice notes and direct write-through to your enterprise systems.
Built for the people who keep operations moving.
Each role gets a tangible win — from removing manual reporting to faster escalation and clearer accountability.
- Field & frontline teams
- Customer-facing teams
- HR & operations
- Safety & compliance
- Customer success
From WhatsApp signal to structured outcome.
A predictable pipeline that runs on every message, voice note, and photo — without changing how teams work.
- 01
Design
build a flow in the visual editor with branching, validation and media
- 02
Trigger
by message, schedule, event, link, QR code or API
- 03
Converse
user fills the form as a natural WhatsApp conversation
- 04
Validate
AI checks completeness, language, photo quality and policy fit
- 05
Structure
every answer becomes a typed field in your record schema
- 06
Write through
data lands in CRM, ERP, BI, CAFM or custom systems instantly
Real scenarios in this industry.
WhatsApp NPS
Send NPS via WhatsApp, get 4× the response rate, route detractors to a human within minutes.
Incident reports
A 90-second flow with photos, location and category — straight into your EHS system.
Daily site logs
Crews submit a 4-question log via WhatsApp; PMs see structured records with photos.
Timesheets
No app, no portal — a daily prompt collects hours, location and category.
Inspections
Branching checklists with photo evidence, AI-validated against your policy.
Onboarding & enrolment
Customer or worker onboarding via chat — KYC, photos, signatures.
Numbers that matter.
Benchmarks observed across pilot deployments. Your results scale with team size, channel volume, and integration depth.
Plugs into the systems you already run
AirLayer connects to the systems your teams already use.
Common questions.
Does the user need our app?+
No. WhatsApp is the only thing they need. Flows also work in Telegram, Teams and SMS as a fallback.
What about photos and voice?+
Both are first-class inputs. Photos can be AI-validated for quality and content; voice is transcribed in 50+ languages.
Can we trigger flows automatically?+
Yes. Triggers include schedule, event, message keyword, system webhook, link or QR code.
AirLayer is Eiffels AI’s flagship enterprise intelligence layer. It connects WhatsApp, voice, forms, photos, and field updates with CRM, CMS, SAP, ERP, and BI systems via the formula: Capture → Understand → Structure → Route → Measure.
See AirLayer shaped for your team
A 30-minute working session: bring your real WhatsApp groups and walk away with a tailored deployment plan.