We're here when you need us
Email, help centre and live status — all in one place.
Three ways to reach us
igor@eiffels.ai · response in under 8 business hours.
Help centre
Step-by-step guides for setup, billing and integrations.
Uptime status
99.9% rolling 90-day uptime — we publish every incident.
Common questions.
Where is my data hosted?+
EU — Microsoft Azure North Europe (Ireland) by default. Other regions on request.
Do you offer phone support?+
Phone support is available on the Enterprise plan. SME plans use email and the help centre.
How do I cancel?+
From your dashboard or by emailing igor@eiffels.ai. No phone calls, no retention scripts.
AirLayer is Eiffels AI’s flagship enterprise intelligence layer. It connects WhatsApp, voice, forms, photos, and field updates with CRM, CMS, SAP, ERP, and BI systems via the formula: Capture → Understand → Structure → Route → Measure.
Still have questions?
Email igor@eiffels.ai and we'll get back to you the same business day.